Service Center

Preventive maintenance and optimization

Regularly conduct systematic optimization and preventive maintenance, providing system performance tuning and optimization services to ensure system reliability and stability.

Response time

Fault response time shall not exceed 4 hours. For issues that cannot be resolved remotely, on-site technical support will be provided within 48 hours. If our company representative is unable to arrive on-site, the purchaser may handle the fault themselves, and our company will bear the corresponding costs. In the event of a major technical fault, our company must clearly inform the purchaser of the specific timeline for resolving the issue.

Troubleshooting

Commit to troubleshooting within a specified time after fault confirmation, including remote support, problem diagnosis, fault repair, and equipment replacement.

Maintenance

Provide regular maintenance and servicing, including equipment cleaning, calibration, and firmware updates, to ensure system operation.

Remote technical support

Provides 24/7 remote service response (including holidays), resolving users' technical issues via phone, email, and remote desktop.

On-site repair and support

Commits to providing on-site repair and support if the fault cannot be resolved remotely. Ensures that technicians are dispatched to the site to resolve the issue within the specified time frame.

Training services

Provide user training services, including system usage, troubleshooting, etc., to improve user proficiency.

Artificial diagnostic services

Our company provides 2 years of free manual diagnostic monthly service; our company is obligated to provide technical support for the equipment of this contract, and our company is responsible for the supporting equipment, interfaces and technical performance within the scope of supply of this contract.

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